FAQ

Yes, we ship within and outside Toronto and to the USA, depending on the nature of the items required.

All glass and breakable items will need to be specially packaged and will attract additional fees, please contact us via email for more discussions

Delivery/pick up is calculated at an additional fee based on venue location as well as order size. Please send us an email with the event   venue details and a member from our team will be able to provide an accurate quote.

Our items are priced for a 24 hour use, however, orders can be picked up the Friday before your event and returned the Monday after your event. If you require the rentals for a longer period, please contact us via email for long term rental rates.

We take care of all cleaning and sanitizing procedures upon return. We do ask for any excess food to be scraped/ rinsed off our dishes/flatware and any liquid to be emptied from our glassware prior to repacking.

It is important to ensure that napkins and linen stay dry and free of food to avoid mould and damage. All items must be returned to their original packaging prior to return to our warehouse to avoid original container replacement fees.

A damage deposit is required for every order to ensure that if there are any damages or missing items during return or retrieval of the rentals after use, we can take the replacement charges from the damage deposit.

The damage deposit is also 100% refundable if there are no missing or damaged rental items when returned or retrieved.

The damage deposit is usually returned via Email transfer to the applicable email that is provided by the client.